Terms and Conditions

These terms and conditions apply to all programs, online courses, digital products, events, workshops, sessions, and other services (Services) sold by Tamara Louise Reid trading as Tamara Reid (ABN 65 770 804 304) (Tamara Reid, we, us, or our) through our website at tamarareid.co (Website), our checkout pages, or directly.

Please read them carefully, because they apply to every purchase you make with us and can only be waived or varied in writing by us. By completing a purchase, registering for an event, or booking a session, you confirm that you’ve read, understood, and agreed to be bound by these terms. If you have any questions about them, please get in touch with us at tamara@tamarareid.co before you buy.

1. What these terms cover

Our Services currently include:

• online courses and digital products, such as Build It, Brand It, Bank It, our ebook, and recorded masterclasses;
• in-person events and workshops, such as Personal Branding Basics, Speaking & Presenting Basics, and The Personal Branding Intensive;
• one-to-one sessions, such as the Personal Brand Strategy Session and Private advisory; and
• online communities that come with some of our programs.

Some Services have extra terms that are set out on their sales page or in a separate agreement (for example, Private advisory, which is offered by application and governed by its own agreement). Where those extra terms differ from these, the extra terms apply to that Service.

2. Ordering

We take every care to keep our Website accurate and up to date, but mistakes occasionally happen (for example, a pricing or inclusions error). When you place an order, no agreement is formed until we accept it and send you a confirmation. If an error has affected your order, we may choose not to complete it, and we’ll contact you to discuss your options (for example, ordering at the correct price).

3. Prices and payment

All prices are in Australian dollars (AUD) and include GST unless we say otherwise.

You can pay in full at checkout, and some Services (such as The Personal Branding Intensive) can also be paid through a payment plan in instalments, as shown at checkout. Payments are made by card through our secure checkout, which is processed by third-party payment providers. By paying, you agree to those providers’ terms, and while we choose reputable providers, we aren’t responsible for issues caused by their services.

Payment plans. If you choose a payment plan, you authorise us to charge your nominated card for each instalment on the dates shown at checkout. A payment plan is a way of paying the full price over time, not a subscription you can stop early, so you remain responsible for the full price even if you stop using the Service (subject to section 9). If an instalment fails, we’ll let you know and try again, and if it remains unpaid we may pause or cancel your access or your event place until it’s paid.

We may change our prices at any time by updating the Website, but a price change won’t affect an order we’ve already confirmed.

4. Discounts and bonuses

We sometimes offer discounts, bundles (for example, buying both Basics days together), and early-bird bonuses (for example, a group coaching call for people who book early). Unless we say otherwise:

• only one discount or promotion can be applied to a purchase;
• an offer is available for the period stated, or for seven (7) days from when it was first made if no period is stated;
• bonuses have no cash value and can’t be exchanged or transferred; and
• we can withdraw an offer at any time before you accept it.

5. Online courses and digital products

Access. Once your payment is confirmed, you’ll receive an email with your login details. Courses and digital products are delivered through our course platform, and you’ll need an account there to access them. If you have trouble logging in or accessing anything you’ve paid for, please contact us and we’ll help. The Service is treated as delivered once that email has been sent.

Licence. We give you a personal, non-exclusive, non-transferable, revocable licence to access the course or product, view and download its materials, and print pages for your own personal use while you have access. You can apply what you learn to your own business and personal brand, but you can’t share your login, resell, republish, teach, or otherwise reuse our content, or use it to create a competing course or product. We may end this licence immediately if you use the content in any other way.

Length of access. Unless the sales page says otherwise, you’ll have access for as long as we continue to offer the course or product on our platform. If we ever retire one, we’ll give you at least thirty (30) days’ notice so you can download what you need.

6. Community

Some programs include access to an online community (for example, every Intensive cohort, past and present, shares one community). Community access starts on the date stated for that program (for the Intensive, the day of the event). We want it to be a generous, safe space, so you agree to treat other members with respect and not to post anything illegal, discriminatory, harassing, threatening, defamatory, bullying, misleading, or spammy, or to promote your own offers without our permission. What other members share in the community is theirs and is shared in confidence, so please don’t copy it or share it outside the community. If you breach these rules, we may remove posts, or suspend or end your access, without a refund.

7. In-person events and workshops

Your place. Your ticket gives one person a place at the event on the date shown. Event details, including the venue, schedule, and what to bring, are on the sales page and in the emails we send before the day, and we communicate about events by email.

Catering and dietary requirements. Where catering is included, we’ll ask for your dietary requirements before the event and do our best to accommodate them, but we can’t guarantee that the venue’s food will be free of allergens, so please let us know of any serious allergy and take whatever precautions you need.

Changes. We may need to make reasonable changes to an event, such as the schedule, the room, or the venue. If we need to change the date or move to a substantially different location, we’ll let you know as soon as we can, and you can choose to transfer to the new date, transfer to another event of equal value, or receive a full refund.

If we cancel. If we cancel an event for any reason, you can choose a full refund or a transfer to another date. We aren’t responsible for travel, accommodation, or other costs you’ve incurred, so we recommend booking flexible options where you can.

On the day. You agree to follow the venue’s rules and any reasonable directions from us or the venue, and to behave respectfully towards everyone there. We may ask anyone who is disruptive or unsafe to leave, without a refund. You’re responsible for your own belongings, including your laptop and charger.

Photography and filming. We sometimes photograph or film our events for our own marketing. We’ll tell you on the day when this is happening, and if you’d rather not appear, just let us know on the day or by email and we’ll respect that.

8. Strategy sessions and one-to-one work

One-to-one sessions are booked through our booking page at a time that suits us both. Please arrive on time, because sessions can’t run over into the next booking. Any written deliverable (such as the direction guide that follows a Personal Brand Strategy Session) will be sent to you within the timeframe stated on the sales page. Private advisory is offered by application and is governed by its own agreement, which will apply alongside these terms.

9. Cancellations and refunds

Nothing in this section limits your rights under the Australian Consumer Law (see section 15). If a Service has a major problem, you’re entitled to a remedy whatever this section says. Outside of that, these rules apply when you change your mind.

Online courses and digital products. Because you receive immediate access to digital content, we don’t offer refunds for change of mind once your login details have been sent.

In-person events and workshops. To cancel, email us at tamara@tamarareid.co. Your request takes effect when we confirm we’ve received it, so if you don’t hear back within two business days, please follow up.

• More than 30 days before the event: a full refund, less a 10% administration fee, or a free transfer to a future date of the same event.
• Between 14 and 30 days before the event: no refund, but you can transfer to a future date of the same event or give your place to someone else.
• Fewer than 14 days before the event, or if you don’t attend: no refund or transfer to another date, but you can still give your place to someone else, as long as you tell us their name and email before the event.

If you’re on a payment plan and cancel, the same rules apply to the total price, and any instalments still owing remain payable unless you’re entitled to a refund.

Bundles. If you bought both Basics days as a bundle and cancel one of them, the refund is worked out on the bundle price, split evenly between the two days.

Strategy sessions. You can reschedule a session once, free of charge, if you give us at least 48 hours’ notice. If you give less notice or don’t attend, the session is forfeited. If we need to reschedule, we’ll offer you a new time as soon as we can, or a full refund if no new time suits you.

Extenuating circumstances. If something serious and unexpected (such as a medical emergency or a death in the family) stops you from attending, please talk to us. We’ll look at your situation case by case and may, at our discretion, offer a transfer, credit, or partial refund.

10. Results and advice

We share what we know and what has worked for us and for our clients, but your results depend on your own effort, circumstances, industry, and many things outside our control. We don’t promise or guarantee any particular outcome, such as follower growth, sales, income, brand partnerships, ambassadorships, or speaking bookings.

The advice, information, and instruction in our Services is general in nature and is given in good faith, believing it to be accurate at the time, but it isn’t legal, financial, tax, or other professional advice. Please get advice from a qualified professional about your own circumstances before relying on it, particularly before signing contracts or making financial decisions. Except where the law says otherwise, we aren’t responsible for loss suffered because of reliance on that information.

11. Intellectual property

All content in our Services and on our Website (including our frameworks, course materials, workbooks, templates, slides, videos, audio, text, graphics, and logos) is owned by or licensed to us and is protected by copyright and other laws. Nothing in these terms transfers ownership of any of it to you. Apart from the licence in section 5, you can’t copy, reproduce, record, publish, distribute, teach, or sell our content without our written permission. You’re welcome to share our public social media posts, as long as you credit us and link back to our account or Website.

Anything you create in our Services, such as your own brand work or notes, remains yours.

12. Testimonials and social media

We’ll only use your name, photo, words, results, or business details as a testimonial or case study with your permission. If you publicly tag us or our programs on social media, you agree that we can reshare that post on our own channels with credit to you, and if you’d like us to take a reshare down, just let us know.

13. Confidentiality

In our events, sessions, and communities, other participants may share information about their businesses, plans, and lives. You agree to keep that information confidential and not to use or share it outside the program without their permission. This obligation continues after your program ends.

14. Linked websites and third-party tools

Our Services sometimes link to other websites or recommend third-party tools that we think you’ll find helpful. We don’t control them, so we can’t promise that their information is accurate or current, and we aren’t responsible for any loss arising from your use of them. Please check their own terms before you use or buy from them.

15. Australian Consumer Law

Our Services come with guarantees that can’t be excluded under the Australian Consumer Law, which is Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the ACL or any other law that can’t be excluded.

Where the law allows, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.

16. Limitation of liability

To the maximum extent permitted by law, and subject to section 15:

• we exclude all terms, conditions, warranties, and representations that aren’t expressly set out in these terms;
• we aren’t liable for any indirect or consequential loss, or for loss of profit, revenue, opportunity, or goodwill, arising from or in connection with the Services or the Website, however it arises (including in negligence); and
• our total liability to you in connection with any Service is limited to the amount you paid us for that Service.

17. Events beyond our control

We aren’t liable for any failure or delay in delivering the Services caused by things outside our reasonable control, including natural disasters and extreme weather, pandemics and public health orders, government restrictions, industrial action, venue closures, failures of internet or platform infrastructure, or serious illness or injury of key people (including Tamara). If this happens, we’ll contact you as soon as we can and offer a transfer to a new date, a credit, or another reasonable solution, and if we can’t deliver the Service at all, a refund for the part not delivered.

18. Privacy

We collect and handle your personal information in line with our Privacy Policy, which forms part of these terms.

19. Disputes

If you’re unhappy with anything, please contact us first at tamara@tamarareid.co, because most things can be sorted out with a conversation. If a dispute can’t be resolved that way, either of us can give the other written notice setting out the nature of the dispute, the outcome sought, and the action that would settle it. We’ll both then try in good faith to resolve it within fourteen (14) business days. If we can’t, we’ll refer it to a mediator we agree on (or, failing agreement, one appointed by the President of the Law Institute of Victoria), share the mediator’s fees equally, pay our own costs, and hold the mediation in Melbourne. Neither of us will start court proceedings until we’ve followed this process, except to seek urgent relief.

20. General

Changes to these terms. We may update these terms from time to time by posting the new version on our Website. Changes apply to purchases made after they’re posted, and for ongoing Services (such as course or community access) they take effect thirty (30) days after posting. We’ll only make changes that are reasonably needed to protect our legitimate business interests and won’t significantly reduce the benefit you receive.

Ending access. We may end your access to a Service if you seriously breach these terms. We may also stop offering a Service on thirty (30) days’ notice, and if that happens before you’ve received what you paid for, we’ll refund the unused part.

Relationship. Nothing in these terms creates a partnership, employment, agency, or joint venture between us.

Transfer. Your purchase is personal to you and can’t be transferred without our written consent, except as allowed in section 9. We may transfer our rights under these terms by giving you notice.

Other. If any part of these terms is found to be unenforceable, the rest continues to apply. If we don’t enforce a right straight away, we haven’t waived it. These terms (together with any extra terms for a particular Service) are the entire agreement between us about the Services.

21. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.

22. Contact us

For any questions about these terms, please contact Tamara Reid at tamara@tamarareid.co.

These terms were last updated on 7 October 2026.